LM
Lorraine M

1 reviews | Active since Apr 2013

21 Jul 2015, 11:05

Installment billed twice

Morning sir/ madam<br> <br> Im a disappointed Absa customer even though they financed my car, It happened when the mining companies went on strike for 5 months where I couldn't afford to pay my car insurance because I work on the mine , then I tried to recover from my debts even after strikes, one day I called them asking about my monthly instalment as it was higher than usual until they told me that insurance was enforcedly included into my car instalment without my agreement even without any signature. I tried to tell them that I couldn't afford their insurance and even if something happened to my car it will be my loss I will have to continue paying its my own loss but they persisted and told me they financed me they don't want to risk . I gave up and started to pay the insurance together with the instalment but agreement between me and them was they will stop after I get insurance of my choice and provided them with a prove . <br> <br> On the 25th of June i managed to get my insurance which is Budget I called ABSA told them that I have my own insurance so I wont be paying the insurance for July they told me that if the money goes through I should just provide them with a verifica

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Replies (1)
Absa
Absa's reply21 Jul 2015, 11:53
Official
Hello z***,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,