Inside bank *****

On the 27 June i visited Ghandi square branch to withdraw money... one of customer service approached me and adviced me that i can upgrade my funeral policy. He put me on the line to speak to one of the consultant.. i was so surprised when telling me that i want t to cancel my policy and want the new funeral policy.my answer was no. I said i don't want to cancel my policy.we concluded by saying not to open new funeral policy. Im so surprised that the policy i know its been debited on 30 June 2019 and also new policy was debited on 1 July 2019 which i didn't authorize. I would like Absa to reverse money they debited from my account..they should stop aluthirising policy without customer'permission or consent.