Innovation Group

Dear ABSA your partners Innovation Group will drag your good name through the mud they did not deal ethically with my claim, instead of seeing how they can help a customer they did everything in their power to reject my claim, I had to wait over a month for them to give me feedback they even send out assessors to try and reject my claim and when that did not work they cooked up a formula to say my car is not in warranty due to irregular service intervals, they also threw in a sow called grace period in terms of kilometers that they say I went over. This whole claim process was a nightmare from the start to this point I was the one who needed to phone and receive no feedback up until I phoned. I do not understand why the vehicle was allowed to be stripped for assessment if there was a problem with the service intervals I could not get that answer when I asked a Team Leader at Innovation Group. When I complained about the cost of the dealer I miraculously had a strip cover. Please sort out your partner they will make you lose customers.