Injustice and poor client service given to my mother 64 year old mother leaving her with a debt of thousand of rands.

I am writting this review with a heavy heart. I am writting this review on behalf of my mother who is a pansioner and was treated unfairly by ABSA. last year she started noticing money was missing from her Absa credit card and she immediately went to the branch where she was turned back and told her its her making the transfers. Confused she went home more confused that ever. More money was missing and then she spoke to me and I told her we will go to the bank. The tried to play the same card of turning us back because I am knowledgeble I know what to ask for at the branch and that is when they started taking us seriously. The credit card department was called and they hepled us identify those unauthorised transactions. We digged deeper and figured out the patten that was used and up to R60 000 was taken from her account. We then called the ***** department and we had to open a ***** case with supporting documents.

We were told that an investigation will take up to 20 days and we should wait for investigatores to call. Indeed they called and she ansered the questions. Most important question was "if she had ever given anyone access or authorisation over her phone and she said no" That is true my mom is not tech savy and we always preach that she should not give her info over the phone.

Fast foward Absa went quite until I wrote a follow up email and a few days later we received an email to say our case has been dismessed/closed and no valid. reason. My mother is shuttered because how does she pay all that money that she doesnt even have as a pensioner? Her blood pressure even went up for a couple of days from the stress. I mean how does she continue banking and trusting Absa after this?

We all know banks are insured for ***** and stuff and they did not have to just dismiss her like that? We are stuck with a bill of thousands and the bank has distanced themselves from this matter. Money was ****** from their hands and they cant even account for that. At 64 years imagine having to spent life now paying for money you did not even spend? I am dissapointed in Absa, my whole family is. After years of being valuable clients, my mother no longer feels safe.