TM
Tebogo M

1 reviews | Active since Apr 2021

21 Apr 2023, 10:10

INHUMANE ABSA BANK

I emailed absa to say that my vehicle finance debit order be changed. I got a response that because my account is in arrears... They will not be able to assist since my account is with legal department. I opted to make a payment to the vehicle finance account of 8000. To my surprise absa debited my account for an amount of 7000 last night which was my last money for rent, transport and food. Now i face the possibility of being in default with my rent and insurance and i wont have food let alone transport to get to work. I called the call center in their legal department. Their response was that they dont care how i will survive since im behind with vehicle payments. Please note that i will be visiting absa to close all my accounts. I cant deal with a bank that is inhumane and does not care about their customers.

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Replies (1)
Absa
Absa's reply21 Apr 2023, 10:20
Official
Dear Tebogo Dylan Mahlo

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***8 Kind regards,Group Customer CareMarvellus Chauke