IS
Itumeleng S

1 reviews | Active since Jan 2016

22 Nov 2016, 10:47

Inhuman treatment

<p>My name is Itumeleng Sebigi and I'm using my fiancé bank card he's serving jail time at Johannesburg correctional service, yesterday I went to an ABSA ATM at Dobsonville Elias Motsoaledi road. I withdrew R300 and the ATM did not dispense the money I used the next ATM I got the money and it didn't have the receipt, this morning I went to the ATM to get the mini statement only to find that the first R300 was withdrawn. I called the telephone banking team to do a saswitch query for me they refused I didn't want any info about the account I only wanted for the to log a query for me. I spoke to Millicent and she referred me to Tholakele Mpungose who didn't want to help me....I'm frustrated because I don't know where the money went.</p>

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Replies (1)
Absa
Absa's reply22 Nov 2016, 14:53
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd