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TS
Trudie S

1 reviews | Active since May 2022

28 Aug 2022, 11:30

Inhouse *****

Please be awake!!! Money disappear from your bank account during the night. When you phone the ***** department, they tell you that you didn't react to the message they send you, so they approved 10 transactions in a row, with increasing amounts each time. If this happened to you too, please inbox me. I am not about to let this pass quietly.

0
Replies (7)
Absa
Absa's reply29 Aug 2022, 11:20
Official
Dear Trudie Swanepoel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw

Best regards,

TS
Trudie S's update29 Aug 2022, 12:23
Reviewer Update
Hi thank you for your response. I cannot see the reference number, is it the same as the one I gave?
Trudie Swanepoel
Absa
Absa's reply29 Aug 2022, 15:55
Official
Dear Trudie Swanepoel Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw

Best regards,

TS
Trudie S's update29 Aug 2022, 16:50
Reviewer Update
Sadly no email received - I've checked my spam too ...

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Absa
Absa's reply30 Aug 2022, 08:54
Official
Dear Trudie Swanepoel

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

Kindly provide our office with the details of the debits on your account by close of business 30 August 2022, to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply30 Aug 2022, 08:55
Official
Dear Trudie Swanepoel Thank you for your posting.

Please refer to our email sent to your personal email address ***. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply01 Sept 2022, 16:20
Official
Dear Trudie Swanepoel

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

Our office has sent two emails to the below email address, for your to provide us with the details of the debits on your account and has to date not received the requested information.

We will therefore be closing the file pending until we received the required information.

We trust the above is order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

Best regards,