IP
Ingeborg P
1 reviews | Active since Jan 2021
19 Jan 2021, 21:09
Inge
Through an unannounced intervention by ABSA my regular online banking app does not work anymore. I have contacted the helpline (which is only available for limited hours) and have not received a response. Their online facility is clumsy. The assistance is non-existent.
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Absa's replyOfficial
20 Jan 2021, 09:19 Dear Ingeborg Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I note that you have not provided your ID number and contact details to review your concern. I will email you a request for these details . Thereafter I will provide you with your unique complaint reference number, and an expected timeframe for further feedback / resolution . I look forward to being of service to you. Vanessa Crowe
Absa's reply20 Jan 2021, 09:19
Official
Dear Ingeborg Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I note that you have not provided your ID number and contact details to review your concern. I will email you a request for these details . Thereafter I will provide you with your unique complaint reference number, and an expected timeframe for further feedback / resolution . I look forward to being of service to you. Vanessa Crowe