PW
Portia W
1 reviews | Active since Mar 2018
31 Mar 2023, 11:12
*****ing money via uncleared purchases
Absa is *****ing from me ,you’ve stopped sms notifications so we don’t see the everyday transactions,immediately after every purchase ,the money goes off from my balance to show that it has been deducted,I noticed that it does not clear on the same day which is normal ,but what’s not normal is that after clearing in a day or 2 ,it still continues to deduct from the existing balance ,I have observed this and not making this up ,you are *****ing my hard earned money ,I will be taking this further ,this is an ********* .
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Replies (1)Absa's replyOfficial
31 Mar 2023, 11:20Dear Portia van Wyk
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer Care
Basani Hlungwane
Absa's reply31 Mar 2023, 11:20
Official
Dear Portia van Wyk
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer Care
Basani Hlungwane
