INEPT GIGGLING ABSA CALL CENTRE AGENTS

For a week I have been trying to get a visa debit card activated for international use, but after numerous calls to ***, i am still unable to resolve this issue. i have called almost everyday, relating the same story to different call centre agents including Zakira , Simo, Angel, Charmaine, and a few others, all of them giving me a different story as to why the card cannot be activated. My frustration finally spilled over when Zakira and other agents started giggling during the call. The unprofessionalism of the Absa Call Centre Agents is disgusting and despicable. They lack understanding and attentive listening capabilities. In addition, the way they document the query is shocking and inept, and it clearly shows as the query does not tie up with the documented notes from the agents.

Furthermore, how is possible that they can record all calls and are unable to provide a call reference number. So what recourse does a customer have if there is no reference number is available for any follow up issues, other than a claimed call recording. This is ludicrous.

It is also *****ic that they cannot have any supervisors/managers on duty at the call centre after 17h00 who can assist. When asked to speak to a superior, the agents all claim that there is no superior on duty. This is laughable in the 21st century in a 24 hour call centre environment.