INEPT BUSINESS PRACTICE ESTATE CLAIMS

I have been busy with a claim for my late husbands estate since March 2022. The branch at Waterfall Mall is inept in the fact that I had to get a letter of Executorship from the magistrates where I went the next day to wait 8 hours outside in the sun only to be told I need to bring a certified bank statement of his account the bank branch should have known this. So I went back to the bank the following day to get it. So a lot of backwards and forwards driving through Rustenburg. I eventually received it and took it in to the bank the same day. Whereupon I had to see a consultant for her to scan in all the documents and she informed me that the documents had to be verified first and it could take a while still. Eventually on the 8 June 2022 I was contacted by the consultant to come in to activate the account by which I had to pay in R500, Then I was sent to the enquiry counter for all the documents to be filled in and told that I will have to contact the estate offices myself to find out when it would be ready and was given the incorrect tel no. I've been phoning and every time there's a new excuse. I eventually emailed their action line where once again I get different outcomes and promises to contact me. The latest is the lady will contact me before or on the 23 August this year. Absa should not give out death benefits if they don't want to pay.