Inept and *********

Completely done with Absa bank. Lodged a complaint directly to Absa on 22/10/2021, as well on Hellopeter, regarding the treatment I have received during my time of unemployment due to retrenchment as well as the rudeness of Lizl Berning.

I received a response from 2 Absa employees, on the same complaint. I only received response on 25/10 and 27/10 from Tsikani Mudzimu and Rezona Louw. Rezona was full of promises I would receive an answer on or before end of the day 28/10. I only received a response on 29/10 and was told the matter is resolved.

In fact I was NEVER informed of anything regarding my complaint, just simply it has been resolved and that being with completely the WRONG info and my complaint about the horrible Lizl Berning wasn’t even mentioned. I said as much and was told I will receive feedback by 5/11. Still not a word from ABSA and it’s 7/11. Furthermore Tsikani also closed my complaint, after I have given the relevant info, nothing said other than case closed.

I receive about 3-4 calls from Absa daily regarding my arrears, I’m at the point where I just block every Absa number phoning me. Different people harassing me over the same thing, after I have already made arrangements as I am employed again and am starting to slowly catch up with my arrears. Some guy even had the audacity to SMS me from a private nr. regarding my arrears.

But hey, who needs to eat and survive, Absa want their money.

I am writing this here for all to read about the sheer incompetence this institution is. I am lodging a complaint with the banking Ombuds as well. Obviously you, Absa, do not give a damn as you still continue with your pathetic service and ill treatment of customers.

Furthermore, I REFUSE to respond to ANY further Absa correspondence. You want to treat your customers like they are worthless, now I’ll treat you like you treated me.