Inefficient service

My previous employer bought car on my behalf with ABSA, now i am the one who is liable to do the payment, last month i arranged with absa to to the debit order for my account. They did not do that. i am now accumulating interest unnecessary. The arrangement was make with Oratile Monnakgotla. This week again i spoke to Busisiwe. I am tired of this inconvenience caused on monthly basis