Inefficient service at Absa

In December 2025 my account was hacked with Absa.They accessed even the savings account (true save). they took money ,made cash send using my phone number, bought vouchers.They even bought electricity using their meter number, airtime. Which I think that was all leads to the pepertrator.I reported to Absa *****, Saps and mtn., as requested by Absa ***** and provided them all the requested case numbers and reports. up to date haven't received feedback from Absa *****. Each time I call, I am told the investigator is not around, they will escalate the case and let him call me back.that call never came.No feedback since January 2026.Absa ***** initially told me that their turn around time is 20 days , but now it is months . no feedback or way forward.