Inefficient Customer Service

I am disappointed at the customer service that I experienced from Absa. To date I always preferred Absa over other banks. I queried the ridiculous bank charges that was taken for a deposit into my cheque account and for over a month nobody has given me any answers. They continue to pass the buck and I'm in the middle awaiting some sort of clarification. I have to continuously remind them to sort out my query and they continue to refer me to someone else and nothing happens. I've been charged R485 for a deposit of R33000. All I needed to know is whether this is correct or not. If there is a mistake, simply reimburse me. I just think that they are too lazy and need a wake up call and it is these inefficient people that ruin ABSA's reputation. I have all the correspondence mails for proof. I even sent them a mail on the 12th telling them of my intention to post this on hellopeter and they did not even reply. I am so fed up of sending mails!!! EXTREMELY DISAPPOINTED