Inefficient communication - HELP

In utter frustration I am writing this review here.

My ex-wife and I would like to speak to an Absa homeloans consultant in order to make payment arrangements. Absa has been instructed to contact my ex-wife to arrange a meeting seeing I work from home.

Today 2hours after spending 30min on the phone with a consultant explaing patiently that my ex should be contact I get the phone call. I ask the lady to phone my ex and this has not happened.

Please assist I feel Absa is sabotaging their own processes and this results in financial harm to myself and my ex.