1 reviews | Active since Jun 2014
Inefficient Bank
I was a victim of ***** where someone used my ID to open a credit for R110000 at Absa. I have proven that it was not me. The incident was reported at your Eastgate Branch (9th of September 2019) where I was assisted by Mandy Ndaba. My reference number for the case is (ref:_00D1r1GluM._5001r2REk7r:ref). It has been a full month and I have received no update (after countless emails to Mandy Ndaba). Furthermore this credit card has been linked to my status on TransUnion.
This was caused by your internal inefficiencies. Already I have lost nearly R10 000 (which I am not going to get back from you) by coming to South Africa to sought this issue out as I am living outside of the country (and have full proof given to your institution that I was not in the country when this account was opened). Why am I doing the running around to clear this matter? When am I going to receive an update? Why should I be paying for your internal mistake? I want this to be removed against my name. I am in Uganda and am only available via email. I want a status update!!!!!!!!!
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
After receipt of the complaint being logged there has been no communication - and now I am sitting with a debt that I had nothing to do with. Surely someone should have contacted me by now - at least via email as I am living outside of the country.
I want this to be sorted out. I cannot keep on coming back to SA to follow up. It costs money!
After receipt of the complaint being logged there has been no communication - and now I am sitting with a debt that I had nothing to do with. Surely someone should have contacted me by now - at least via email as I am living outside of the country.
I want this to be sorted out. I cannot keep on coming back to SA to follow up. It costs money!