DG
Dhiroshnee G

1 reviews | Active since Dec 2012

19 Jul 2018, 14:37

Inefficient Absa atms swallows deposited cash for technical errors, Beware!

Absa offers the service of cardless depositing money at the atms. This is an excellent concept and saves time. However, it is a total inconvenience when the atm has a technical error and swallows your deposited money instead of returning the money for a transaction that cannot be processed. I have experienced technical errors with Nedbank atm and the money was returned if the transaction could not be processed. The Absa atm is a total inconvenience and leaves the depositor in red. Absa takes 5 days to balance the atm and provide a response. This is completely inefficient, *********** and a shock to ones system when you realise you are now without the cash and the account is not paid. Surely more competent thought and quality checks should be done by Absa to not inconvenience the customer and provide a better service.

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Replies (1)
Absa
Absa's reply20 Jul 2018, 16:58
Official

Dear Customer

Thank you for bringing this matter to our attention. The case has already been logged on the system and feedback will be provided as soon as possible after investigations..

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd