Inefficiency and very poor client service at ABSA credit card dept

I app**** for an ABSA credit card on the 22nd of January 2019 via online application. I submitted all the documents that they requested and after several bickering about the document l submitted as proof of residence (Statement from another bank), the team's agent confirmed that they were in receipt of all the documentation they needed. This happened on the 23rd of January. To date l haven't received any communication from the team, despite the reminder email l sent them last week, which was not even rep**** to.

I wonder what kind of business people are running the show in this credit card dept. I'm very disappointed at you ABSA and l am considering switching my salary to a bank which knows how to handle client's needs.

Goodbye!