Inefficiency

I called in for internet bank assistance which i normally do, today for the first time ever. An agent answered the call center line (Mpho Tjhibatsi)and said i have to go to the branch, mentioned i needed to update my number but advised i cannot do that over the phone. He did not even take my details when i asked to provide him with.. utterly bad customer service, ended the call by saying "Bye now" .. I've never felt so patronized. I need my cheque account closed ASAP, will visit the bank to end our relationship on a "bye now" note. I've been with the bank for 8 years now but all good things must come to an end.

Kind regards