Incredibly bad Service From Absa

I have an ongoing an incredibly frustrating issue on my absa credit card concerning uncleared/pending funds. I have placed cals for the past few days and have emailed the required proof of paperwork to Raees Rassool (Manager), Teboho Molefe, Elliot Motsepe, *** and I've had a incredibly bad a experience with a rude call centre agent named Sontz Lumika today 15/09/2023 at 12:29. All of this and still no action has been taken to help me as a client. I also have 3 case numbers C-***1, C-***1, C-***2, can someone at ABSA assist in this issue cause it appears like the staff just doesn't care.