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given M

1 reviews | Active since Nov 2013

01 May 2015, 17:17

Increased installment

I purchased a dodge calliber in 2012, I was financed by Absa vehicle finance, I have been paying the same instalment since I purchased the vehicle, in march 2015 I got a statement from absa that I must pay R900 more because I don't have insurance on my car, I told them that I do have insurance and I even emailed them my proof of insurance, my problem they never called me to find out if I do have insurance or not, if they did that I was going to inform them that I do have and send them proof, they say I must still pay R900 more for this month (April). now I must pay my insurance R900 an another R900 for absa for insurance that I have.

0
Replies (1)
Absa
Absa's reply04 May 2015, 10:23
Official
Hello malumedzha,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,