MK
Martin K
1 reviews | Active since Feb 2018
29 Jan 2021, 09:38
Increase on credit card limit.
Why would ABSA phone from *** and want to increase your limits on Credit Card, ask you all of your finanicial records, banking accounts when they have it all on their systems? Really They give you a reference no when you worry about all of the information they ask. Surely they have all of the details on your account . I did not ask for an increase, In today's times, who can trust phone calls like this?
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Replies (2)MK
Martin K's updateReviewer Update
29 Jan 2021, 09:50You try and phone ***** dept from the bank and not interested in helping. This is what you get for being a customer from 1981.
MK
Martin K's update29 Jan 2021, 09:50
Reviewer Update
You try and phone ***** dept from the bank and not interested in helping. This is what you get for being a customer from 1981.
Absa's replyOfficial
29 Jan 2021, 12:10Dear Martin
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply29 Jan 2021, 12:10
Official
Dear Martin
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,