INCREASE OF LIMITS WITHOUT MY KNOWLEDGE

I have been an ABSA client for 25 years. I opened a savings account 7 years ago and was told that if I kept a certain balance in my account I would not be charged any fees on my current account. In Jan 2015 I noticed that I have in fact been charged these banking fees. I called in and was told that the limit had increase and I was informed on my bank statement. I looked back and could not find this message. No one gives a damn anymore about customer service and informing clients of any changes - absolutely shocking!!! I have now lost R1000.00 because of ABSA's incompetence. When I close my account tomorrow I don't expect a call to find out why I have closed my account after 25 years because we are just another number to them!!