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sharon M
1 reviews | Active since Oct 2021
23 Sept 2023, 12:10
INCREASE CAPACITY PLEASE!!!!!!!!!!!
I think its only fair to let clients know that estimated waiting time is 1 hour. I have been on the que since 10:41 and its now 12:00. The service here is terrible. They keep taking us out from the que and taking us where there is no one to assist. If they have staff shortage they should hire.
Helpful (0)
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Replies (2)
Absa's replyOfficial
26 Sept 2023, 10:22Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply26 Sept 2023, 10:22
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's replyOfficial
26 Sept 2023, 18:24Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***6.
We note that your post on Hellopeter is dated 25/09/2023 which was a Public holiday and I assume the branch was closed.
Kindly advise us of the date you went to the branch.
Looking forward to your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***6.
We note that your post on Hellopeter is dated 25/09/2023 which was a Public holiday and I assume the branch was closed.
Kindly advise us of the date you went to the branch.
Looking forward to your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply26 Sept 2023, 18:24
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***6.
We note that your post on Hellopeter is dated 25/09/2023 which was a Public holiday and I assume the branch was closed.
Kindly advise us of the date you went to the branch.
Looking forward to your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***6.
We note that your post on Hellopeter is dated 25/09/2023 which was a Public holiday and I assume the branch was closed.
Kindly advise us of the date you went to the branch.
Looking forward to your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,