Incorrectly added as 'UNDER DEBT REVIEW' - *****?

I am writing this review in the hope that I am able to make progress on this.

I have called Absa's call centre countless times only to be left on hold for 40 minutes on average and then to have the call dropped on me. I am running into brick walls on all fronts and it is the ****test experience I have EVER had with a bank.

Let me break it down:

1. I have app**** for a bond. I already hold another bond with ABSA. 2. Absa comes back to let me know that I am in 'debt review'. The problem with this is, that I AM NOT! This debt review only seems to show at Absa and does not come up anywhere else on my credit record. Plus you have happily been deducting said bond from my account for the past 3 years. 3. I try calling Absa to clear this up, I end up on hold... never manage to get through to an actual person. 4. I sent an email requesting proof (i.e. the voice recording and associated documents) for the alleged debt review on the 7th of Feb. In this email I provide the Client Code as well as my details only to receive an email back on the 15th asking for my ID number 'so you can assist'. Surely the information I provided on the initial email would allow a search on your end AND, a call to your client might help too. 5. I am still waiting to hear from someone at Absa.

I am so frustrated at the lack of disregard you have for your clients. This does not instill any confidence in me as a client of yours and makes me worry for the security of our personal, financial information.