Incorrect Stupid security questions.
Whenever I call any department at ABSA, I am requested to answer questions, some of which relate to my profile and some not. Every time, I fail these questions which delays the resolution to the query I had. Why do you have incorrect answers to these stupid questions? You can never say I failed questions that are about me. Now the thing must be escalated to another person who will call me back within 72 business hours yet I still haven't received a solution to my question.
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Absa's replyOfficial
20 Oct 2025, 16:54Dear Customer Thank you for bringing this matter to our attention and we apologise for the inconvenience caused, your reference number is C-***9. We understand that the security questions may have been an unexpected step, but they are essential to ensure that we are assisting the correct customer. We apologize if this process was not to your satisfaction. To expedite the resolution of your issue, could you please provide us with the specific request you need assistance with? This information will help us address your concern more efficiently. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply20 Oct 2025, 16:54
Official
Dear Customer Thank you for bringing this matter to our attention and we apologise for the inconvenience caused, your reference number is C-***9. We understand that the security questions may have been an unexpected step, but they are essential to ensure that we are assisting the correct customer. We apologize if this process was not to your satisfaction. To expedite the resolution of your issue, could you please provide us with the specific request you need assistance with? This information will help us address your concern more efficiently. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,