Incorrect Reporting to the Credit Bureaus and Extreme Bad Service by ABSA

I have a credit card with ABSA which is debited against my ABSA (same bank) Cheque account on the 25 every month. The debit order is determined by ABSA on a monthly basis depending on how much I owe them. ABSA debited my account on the 25 August 2020 but reported a missed payments from my part for August with Experian and Transunion Credit Bureaus which have negatively reported on me and of course lowered my credit score. I have formally requested ABSA to correct this and they indicated that they need 5 working days to sort it out. The 5 days have passed and still I am not getting any feedback from ABSA despite my efforts in sending them my Bank statement which shows the debit and also the taped telephone call in their possession when switching to the debit order. I am extremely disappointed with this bank and urge everybody to monitor their credit reports on a monthly basis in order to ensure that the same do not happen to them.