Incorrect listing of missed payment by Absa credit card division

Absa has listed me as not having paid my credit card for April 2023 whereas my account was debited on the due date for April. When I spoke to a consultant whho was hamndling my debit order date query(C-***3), he said I should query it myself with the credit bereu. I queried it with the bereau (Experian), and was told to request Absa to update my account and send send the updated account to the bereau. we are gong in circles once again. May Absa Credit card division please assist. I sent an email to *** on 22/05/23, requesting assistance but did not receive feedback.