Incorrect interest rate/charges+shocking service

This pains me to say.<br> <br> Issue 1: I have a personal loan from Absa. I'm an ABSA staff member and is suppose to get a staff rate. I noticed about 2 weeks ago that I have a risk based rate on my loan. I called the branch since 2 weeks ago and every time I call I'm promised that the consultant will call me back. 2 weeks later and I'm still waiting for the call. This is the second time something like this happened. The last time I had bank charges on my cheque account and there was an issue on reimbursing me my full bank charges. They eventually paid it after a constant battle.<br> <br> Issue 2: I rarely take credit life on any products but I have noticed that I have credit life on my personal loan. I'm still waiting for documentation to support this charge.<br> <br> Issue 3: I need to make this a separate issue because their service is that bad. Eastgate's services are disgustingly bad. I will never get a product or recommend to others to get a product from that branch.<br> <br> Just shocking. How are we even making business?