sL
shawn L

1 reviews | Active since Jan 2010

20 Mar 2015, 11:10

Incorrect Interest charged

Virgin Money has charged interest incorrectly to my account. <br> <br> A transaction was conducted on the 14th of February but was not reflected in my February Statement. A positive credit was reflected on my account. <br> <br> The transaction in question was only processed on the 16th of February, and I was only notified of this in my March statement. Virgin Money has deducted interest incorrectly from my account. <br> <br> As the transaction was only processed and reflected in my March statement, no interest should have been charged. <br> <br> Please remove the charged interest. <br>

0
Replies (1)
Absa
Absa's reply20 Mar 2015, 12:44
Official
Hello geodude,

We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.

Regards,

The Virgin Money Team.

Best regards,