Incorrect Instalment Amount vs Amount Debited - ZERO ANSWERS FROM ABSA

For a bank as big as this, their customer service is truly appalling. Not only do their in-app instalment amounts differ from the instalments they debit, they are not able to explain this.

It took 4 business days for a representative to get back to me, not taking the time to address the concern but provide frivolous, unrelated details. Said representative closed the ticket and has since gone quiet. It has been longer than a week since logging the initial query and nothing of use.

********* and disinterested. Plenty of other banks out there, can't wait to be done with Absa.