INCORRECT INFORMATION AND BAD ATTITUDE AT MY EXPENSE

I am writing this message with tears rolling down and painful heart, I have a Absa funeral cover and when your consultant call me to add members with additional amount I thought am doing the right thing because your consultant told me that the waiting period is 6 months and it will expensive because the member is more than 65 years which I acknowledge that and didn't mind paying because he is my father,its 10 months now and the father passed away I've done the claim only to be told that the waiting period is 12 months, this is really unfair to just get a message from your rude consultant who told me that its not consultant s duty to tell us about the waiting period AFTER I ASKED SO MANY TIMES AND SHE ASSURE ME THAT ITS 6 MONTHS so here is my question is it your duty to debit my account every month and fail to deliver what is promised? all calls are recorded please review the calls and see that your agent have lack of knowledge and attitude ,is it funny now that my father passed away and you manage to reduce the debit amount immediately after I tried to claim, im very disappointed in you, as a results please cancelled all the service with immediate effect and I assure you that all my family member will do the same thing and change your slogan to how can we irritate you.