Incorrect information

ABSA Sunning hill called absa rewards on my behalf on 2016-03-29. The absa reward person confirmed that I should call back today to redeem my last rewards as it gets allocated on the last day of the month. He also confirmed that I would be able to redeem it to my FNB account an would not be charged membership for this month as I am closing my accounts. Today when I called them the agent informed me that they cannot transfer money to another bank, when I asked him why there was incorrect information and what other options I have the phone was simply put down. I now how no way to get the rewards I paid for and they simply dont want to help