INCORRECT INFORMATION

So i logged a query regarding my personal loan. I was told you have arrears then got told there are no arrears by Phumzile, Sibaniso,Noleen. Then went into the branch in Claremont Cape town and spoke to Zanele Sandipha whom said yes there is arrears. Called the call centre and they confirmed once again no arrears. Eventually i got feedback HOWEVER incorrect information and was told it was a system error.<br> A email was recieved from Ronalda Padayachee on the 18/08/2015 13:34 A PDF confirming account paid up go to nearest absa branch and cancel debit order. Then i recieved another email this time from Monique Naude PDF attached was account summary confirming balance owed AS well as a PDF stating ACCOUNT PAID UP PLEASE CANCEL DEBIT ORDER. THIS ALL IN ONE EMAIL. I then emailed Monique to inform of this, she said it was a technical error. This is unacceptable.