DS
Dewald S
1 reviews | Active since Oct 2016
23 Jun 2022, 11:05
Incorrect info on ABSA System
ABSA all of has an account on my name that I'm still according to them owe money against. Last time I dealt with ABSA was in 2017/18. No record on my ITC profile of any outstanding debt with them but their according to their system I owe them money.. I phoned their collections/recovery department but no luck. Surely if anything was owed by me they should have contacted me but no phone call/ email/sms was received from them since I've closed my accounts with them in 2018.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
23 Jun 2022, 13:40Dear MR DJ STEYN
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply23 Jun 2022, 13:40
Official
Dear MR DJ STEYN
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
DS
Dewald S's updateReviewer Update
08 Sept 2022, 16:00Please provide final update.
DS
Dewald S's update08 Sept 2022, 16:00
Reviewer Update
Please provide final update.
Absa's replyOfficial
13 Sept 2022, 12:23Dear MR DJ STEYN
Please note that the final feedback was provided on 09 September 2022 to your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Please note that the final feedback was provided on 09 September 2022 to your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply13 Sept 2022, 12:23
Official
Dear MR DJ STEYN
Please note that the final feedback was provided on 09 September 2022 to your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Please note that the final feedback was provided on 09 September 2022 to your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
DS
Dewald S's updateReviewer Update
13 Sept 2022, 14:44Thank you! I received the email
DS
Dewald S's update13 Sept 2022, 14:44
Reviewer Update
Thank you! I received the email
Absa's replyOfficial
14 Sept 2022, 13:59 Dear MR DJ STEYN
It's a pleasure, take care.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
It's a pleasure, take care.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply14 Sept 2022, 13:59
Official
Dear MR DJ STEYN
It's a pleasure, take care.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
It's a pleasure, take care.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,