Incorrect info given, no response to email correspondence, hugely escalating fees

<p>In December I recieved an SMS which read "ABSA: Please be advised that, as of 1 January 2017, your monthly EasyFee pricing will be R235. Great news is that you'll now enjoy unlimited self-service transactions. [1][8]absa.co.za. T&C apply. FSP/NCRCP7" On 15 Dec I called the call center to verify that this email was from ABSA, and if it was in fact correct, given that my current fees are R135 a month. During my first attempt at calling the operator was unable to assist, and advised that I ********** with the same request. I duely did as much, on this same day. I subsequently, also on the 15th of December called the call center again, and this time a somewhat more proactive consultant put me on hold for some time, and came back with the anwser that while the SMS was sent by ABSA, it did not apply to me, as my account was of a different type. I was transfered to a person in a differernt department, who confirmed this again, verbally. I made no mention of my emailed query. I finally recived a response to my email on the 6th of January, some three weeks later. The response requested of me that I provide my ID number, which I did. I have yet to have had any further written corrospondence from ABSA on this query. </p> <p> </p> <p>Yesterday I discovered that my monthly charges HAVE in fact been escalted by by over 70% in one month. This is truely appauling service from ABSA. In the absence of some communication from ABSA I will undoubtedly be changing banks, including bonds, credit cards, wifes and all of my childrens accounts. </p>