Incorrect Fees Charged

Good day,

I opened an Absa Ultimate account. I was told at the Mall of Africa branch that my existing Gold credit card will be linked to the Ultimate account, so that the Gold credit card fee is included in the Ultimate account fee. This is also stated on your website, as in the screenshot below.

For the fourth month now, I was charged the Ultimate account fee, the Gold credit card fee as well as the credit facility fee. This is incorrect. The Gold credit card fee should be included in the Ultimate account fee, as per the advice of the bank branch and as advertised on the website.

I made two branch visits to have this fixed. I called numerous times and emailed the Complaints department. This issue is still not fixed. This is absolutely unacceptable, and next steps will be the Ombudsman.

Ticket numbers I have on this case: C-***3 C-***1

Please resolve it immediately, refund the incorrect charges, and provide feedback on the terrible customer service received.

If I owed unpaid fees, you would have quickly attended to the case. Extend the same courtesy.