KZ
Kegan Z
1 reviews | Active since Jul 2014
30 Nov 2025, 19:37
Incorrect fees being deducted
I wrote a review last month. I was told it was resolved. Today (the 30th) - the same incorrect amount was deducted from my account AGAIN. So the issue is still not sorted. Extremely frustrating!!
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
01 Dec 2025, 11:30Dear Kegan, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***2. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply01 Dec 2025, 11:30
Official
Dear Kegan, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***2. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
01 Dec 2025, 11:31Dear Kegan, We sincerely appreciate you reaching out and value your concerns. In order for us to assist you better, we kindly request that you provide us with more detailed information regarding the issues you are currently facing. Specifically, could you share with us what challenges you are encountering and how you would like the bank to assist you in resolving them? Additionally, please provide us with the account number in question. We are looking forward to your response and are eager to assist you in any way we can.
Best regards,
Absa's reply01 Dec 2025, 11:31
Official
Dear Kegan, We sincerely appreciate you reaching out and value your concerns. In order for us to assist you better, we kindly request that you provide us with more detailed information regarding the issues you are currently facing. Specifically, could you share with us what challenges you are encountering and how you would like the bank to assist you in resolving them? Additionally, please provide us with the account number in question. We are looking forward to your response and are eager to assist you in any way we can.
Best regards,
KZ
Kegan Z's updateReviewer Update
01 Dec 2025, 16:54Hi there. Thank you for your reply. ABSA takes off a R50 fee on the 30th of every month, for a statement. I have never requested a statement, and have been complaining every month since opening the account. Someone deals with the case, refunds the R50 and then the next month it happens all over again. After October 30th, I was assured that the statements have been cancelled for good and no more incorrect amounts will come off. And now, 30 November - another one. My account number is ***.
KZ
Kegan Z's update01 Dec 2025, 16:54
Reviewer Update
Hi there. Thank you for your reply. ABSA takes off a R50 fee on the 30th of every month, for a statement. I have never requested a statement, and have been complaining every month since opening the account. Someone deals with the case, refunds the R50 and then the next month it happens all over again. After October 30th, I was assured that the statements have been cancelled for good and no more incorrect amounts will come off. And now, 30 November - another one. My account number is ***.
Absa's replyOfficial
02 Dec 2025, 13:39Thank you for the information.
We will get back to you. Thanks.
We will get back to you. Thanks.
Best regards,
Absa's reply02 Dec 2025, 13:39
Official
Thank you for the information.
We will get back to you. Thanks.
We will get back to you. Thanks.
Best regards,
KZ
Kegan Z's updateReviewer Update
19 Feb 2026, 11:34The same issue has happened again for January 2026!
KZ
Kegan Z's update19 Feb 2026, 11:34
Reviewer Update
The same issue has happened again for January 2026!
Absa's replyOfficial
19 Feb 2026, 13:23we will get back to you.
Best regards,
Absa's reply19 Feb 2026, 13:23
Official
we will get back to you.
Best regards,