Incorrect EFT payment made and Absa does not want help get someone elses money back

Someone incorrectly made a payment of R5 000 on 02/07/2021 into my Savings account from standard bank and they are trying to recall the eft payment. just after the payment came into my account there was personal loan debit orders that grab the whole R5 000 even when those debit orders should be cancelled due to i am under Debt Counselling. Tried to contact the personal loans department to get this resolved - but when the call was answered the call centre agent dropped the call as soon as they heard my voice. I need to get this resolved asap to reverse those debit order's back to my account - as this is not my money it is someone else's and they need it back and is in the process to recall that funds from their bank's side. Complaint Reference number: C-***7