Incorrect details & holding forever

I phoned Absa Bank yesterday to find out how I can pay my credit card as I am with FNB now and would like to make an eft - The lady gave me an account number and asked me to use my 16 digit card number as reference. When I tried to pay, I was informed that the account number is invalid and not correct - I have also sent an email for assistance, no one has phoned me or rep**** to my email. I phoned this morning again and was holding for almost 30 min and still no one helped me.<br> <br> I want to pay my credit card, so I suggest someone phones me and very fast, I do not want to be handed over and be black listed because of ABSA BANKS POOR SERVICE.<br> <br> Thanks.