MT
Maprie T
1 reviews | Active since Feb 2018
17 Jun 2023, 23:57
Incorrect demand to pay settled credit card: Hammond Pole Attorneys
I need urgent intervention. I was previously advised that I qualify for a settlement discount offer for my ABSA credit card which I accordingly paid. To my surprise, I am now contacted by a different collection firm alleging that I still owe the settled debt. I fail to understand how ABSA has handed over a settled account to different lawyers. This should be urgently resolved
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Replies (2)
Absa's replyOfficial
19 Jun 2023, 08:27Dear Tinyiko Mboweni
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply19 Jun 2023, 08:27
Official
Dear Tinyiko Mboweni
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
21 Jun 2023, 12:15 Dear Tinyiko Mboweni
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 21 June 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 21 June 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply21 Jun 2023, 12:15
Official
Dear Tinyiko Mboweni
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 21 June 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 21 June 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***