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Brucelynn B
1 reviews | Active since May 2021
11 Nov 2024, 15:57
Incorrect Delinquency Listing on Credit Bureau by ABSA
I am deeply disappointed with the errors in my credit report caused by ABSA’s incorrect delinquency reporting, which has significant consequences for my career in the financial industry. Despite always making timely payments on my ABSA credit card and vehicle finance accounts—and any occasional missed payments being resolved within 30 days—I am now wrongly listed as delinquent, with alleged arrears exceeding 150 days.
The dates for these supposed arrears are continuous, month by month, raising serious doubts about the accuracy of this report. If I had truly been 150 days delinquent, my vehicle would have been repossessed long ago, which has clearly not happened. This false listing is already impacting my professional life and may further damage my future employment prospects.
I am urging ABSA to investigate this issue immediately, as I have maintained an impeccable record with your institution and have always met my obligations. I also request that ABSA corrects the erroneous delinquency listing with all relevant credit bureaus without delay.
Your prompt attention to this matter is crucial, as I am entitled to fair and accurate reporting and should not face repercussions for an error I did not cause. Please escalate this complaint to the highest levels for immediate correction and a formal apology for the distress this has caused.
Thank you,
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Replies (3)BB
Brucelynn B's updateReviewer Update
11 Nov 2024, 16:37 Thank you for your prompt response and for assigning the reference number C-***9 to my complaint. I understand that an email was sent to me requesting further information to assist in the investigation of this matter. However, I have not yet received this email.Could you please confirm if the email was successfully sent to *** or if there may have been an issue in its delivery? Alternatively, I would appreciate it if you could resend the request or provide any specific details directly in this correspondence.Thank you for your assistance, and I look forward to resolving this matter promptly.
BB
Brucelynn B's update11 Nov 2024, 16:37
Reviewer Update
Thank you for your prompt response and for assigning the reference number C-***9 to my complaint. I understand that an email was sent to me requesting further information to assist in the investigation of this matter. However, I have not yet received this email.Could you please confirm if the email was successfully sent to *** or if there may have been an issue in its delivery? Alternatively, I would appreciate it if you could resend the request or provide any specific details directly in this correspondence.Thank you for your assistance, and I look forward to resolving this matter promptly.
BB
Brucelynn B's updateReviewer Update
13 Nov 2024, 15:27ABSA’s complete failure to manage my account correctly has left me with a damaged credit score and has severely impacted my life and career. Because of their errors, I’m now classified as a credit risk, which has not only affected my ability to obtain credit but is also a major professional liability as I work in the financial industry.
ABSA has consistently mishandled my account, as shown in the breakdown of just a few transactions:
April 2023
Unpaid amount of R11,513.94
Sundry charges of R5,349.21
Payment of R11,513.94
Balance carried over: R5,756.97
May 2023
Interest adjustment of R85.27
Unpaid amount: R5,756.97
Sundry charges: R69.00
Payment of R11,513.94
Balance carried over: R5,842.24
June 2023
Interest adjustment of R100.34
Unpaid amount: R0.00
Sundry charges: R5,096.52
Payment of R5,843.52
Balance carried over: R5,942.58
July 2023 (the only month I missed a payment)
Interest adjustment of R87.63
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R5,927.32
Total arrears: R11,957.53
August 2023
Interest adjustment of R176.35
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R11,877.32
Total arrears escalated to R12,111.20
September 2023
Interest adjustment of R207.84
Unpaid amount: R11,927.32
Sundry charges: R69.00
Payment recorded as R30,227.32, though no such payment was made.
These inaccuracies suggest manipulation or blatant incompetence, and even though I continued making payments, my arrears escalated. Meanwhile, ABSA has made it impossible for me to access my archived statements on my credit card account, raising further doubts about their transparency.
I urgently demand a resolution and a clear explanation for these errors, which have already cost me a job opportunity. This situation is unacceptable, and if unresolved, I will take further action.
ABSA has consistently mishandled my account, as shown in the breakdown of just a few transactions:
April 2023
Unpaid amount of R11,513.94
Sundry charges of R5,349.21
Payment of R11,513.94
Balance carried over: R5,756.97
May 2023
Interest adjustment of R85.27
Unpaid amount: R5,756.97
Sundry charges: R69.00
Payment of R11,513.94
Balance carried over: R5,842.24
June 2023
Interest adjustment of R100.34
Unpaid amount: R0.00
Sundry charges: R5,096.52
Payment of R5,843.52
Balance carried over: R5,942.58
July 2023 (the only month I missed a payment)
Interest adjustment of R87.63
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R5,927.32
Total arrears: R11,957.53
August 2023
Interest adjustment of R176.35
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R11,877.32
Total arrears escalated to R12,111.20
September 2023
Interest adjustment of R207.84
Unpaid amount: R11,927.32
Sundry charges: R69.00
Payment recorded as R30,227.32, though no such payment was made.
These inaccuracies suggest manipulation or blatant incompetence, and even though I continued making payments, my arrears escalated. Meanwhile, ABSA has made it impossible for me to access my archived statements on my credit card account, raising further doubts about their transparency.
I urgently demand a resolution and a clear explanation for these errors, which have already cost me a job opportunity. This situation is unacceptable, and if unresolved, I will take further action.
BB
Brucelynn B's update13 Nov 2024, 15:27
Reviewer Update
ABSA’s complete failure to manage my account correctly has left me with a damaged credit score and has severely impacted my life and career. Because of their errors, I’m now classified as a credit risk, which has not only affected my ability to obtain credit but is also a major professional liability as I work in the financial industry.
ABSA has consistently mishandled my account, as shown in the breakdown of just a few transactions:
April 2023
Unpaid amount of R11,513.94
Sundry charges of R5,349.21
Payment of R11,513.94
Balance carried over: R5,756.97
May 2023
Interest adjustment of R85.27
Unpaid amount: R5,756.97
Sundry charges: R69.00
Payment of R11,513.94
Balance carried over: R5,842.24
June 2023
Interest adjustment of R100.34
Unpaid amount: R0.00
Sundry charges: R5,096.52
Payment of R5,843.52
Balance carried over: R5,942.58
July 2023 (the only month I missed a payment)
Interest adjustment of R87.63
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R5,927.32
Total arrears: R11,957.53
August 2023
Interest adjustment of R176.35
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R11,877.32
Total arrears escalated to R12,111.20
September 2023
Interest adjustment of R207.84
Unpaid amount: R11,927.32
Sundry charges: R69.00
Payment recorded as R30,227.32, though no such payment was made.
These inaccuracies suggest manipulation or blatant incompetence, and even though I continued making payments, my arrears escalated. Meanwhile, ABSA has made it impossible for me to access my archived statements on my credit card account, raising further doubts about their transparency.
I urgently demand a resolution and a clear explanation for these errors, which have already cost me a job opportunity. This situation is unacceptable, and if unresolved, I will take further action.
ABSA has consistently mishandled my account, as shown in the breakdown of just a few transactions:
April 2023
Unpaid amount of R11,513.94
Sundry charges of R5,349.21
Payment of R11,513.94
Balance carried over: R5,756.97
May 2023
Interest adjustment of R85.27
Unpaid amount: R5,756.97
Sundry charges: R69.00
Payment of R11,513.94
Balance carried over: R5,842.24
June 2023
Interest adjustment of R100.34
Unpaid amount: R0.00
Sundry charges: R5,096.52
Payment of R5,843.52
Balance carried over: R5,942.58
July 2023 (the only month I missed a payment)
Interest adjustment of R87.63
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R5,927.32
Total arrears: R11,957.53
August 2023
Interest adjustment of R176.35
Unpaid amount: R5,927.32
Sundry charges: R69.00
Payment of R11,877.32
Total arrears escalated to R12,111.20
September 2023
Interest adjustment of R207.84
Unpaid amount: R11,927.32
Sundry charges: R69.00
Payment recorded as R30,227.32, though no such payment was made.
These inaccuracies suggest manipulation or blatant incompetence, and even though I continued making payments, my arrears escalated. Meanwhile, ABSA has made it impossible for me to access my archived statements on my credit card account, raising further doubts about their transparency.
I urgently demand a resolution and a clear explanation for these errors, which have already cost me a job opportunity. This situation is unacceptable, and if unresolved, I will take further action.
BB
Brucelynn B's updateReviewer Update
13 Nov 2024, 15:40 ABSA’s repeated mistakes and refusal to release critical account statements have destroyed my creditworthiness and impacted my ability to work in the financial industry. Your responses mean as little to me as the dust on the ground. I have made payments, only to see arrears and balances manipulated beyond reason. It appears I’m not alone, as many similar complaints are piling up on Hellopeter.
Here’s what I need:
Release my credit card statements immediately. I need these to file disputes with credit bureaus, as ABSA’s errors have now marked me as a credit risk.
Accountability for ABSA’s negligence. You have impacted my ability to purchase on credit and damaged my career standing. It’s unacceptable and must be rectified.
If ABSA does not act swiftly, I will pursue every means to expose these practices and ensure others are aware of what they’re risking by doing business with you.
Here’s what I need:
Release my credit card statements immediately. I need these to file disputes with credit bureaus, as ABSA’s errors have now marked me as a credit risk.
Accountability for ABSA’s negligence. You have impacted my ability to purchase on credit and damaged my career standing. It’s unacceptable and must be rectified.
If ABSA does not act swiftly, I will pursue every means to expose these practices and ensure others are aware of what they’re risking by doing business with you.
BB
Brucelynn B's update13 Nov 2024, 15:40
Reviewer Update
ABSA’s repeated mistakes and refusal to release critical account statements have destroyed my creditworthiness and impacted my ability to work in the financial industry. Your responses mean as little to me as the dust on the ground. I have made payments, only to see arrears and balances manipulated beyond reason. It appears I’m not alone, as many similar complaints are piling up on Hellopeter.
Here’s what I need:
Release my credit card statements immediately. I need these to file disputes with credit bureaus, as ABSA’s errors have now marked me as a credit risk.
Accountability for ABSA’s negligence. You have impacted my ability to purchase on credit and damaged my career standing. It’s unacceptable and must be rectified.
If ABSA does not act swiftly, I will pursue every means to expose these practices and ensure others are aware of what they’re risking by doing business with you.
Here’s what I need:
Release my credit card statements immediately. I need these to file disputes with credit bureaus, as ABSA’s errors have now marked me as a credit risk.
Accountability for ABSA’s negligence. You have impacted my ability to purchase on credit and damaged my career standing. It’s unacceptable and must be rectified.
If ABSA does not act swiftly, I will pursue every means to expose these practices and ensure others are aware of what they’re risking by doing business with you.