Incorrect debt loaded on credit profile + No record found when calling

Complaint: On Tuesday, 18 August 2026 I called Absa and spoke to a consultant named Sphiwe. I provided my ID number but she could not find any trace of my information on the system and was therefore unable to assist me.

I have been working hard to rebuild my credit. I was under debt review until January 2026 and my record has been clean since then. Last week I noticed that Absa has loaded an old debt from 2005 onto my credit profile, a debt I do not even remember. On top of that, Absa is now showing 2 missed payments for June 2026 and July 2026.

This is completely incorrect and has caused me significant stress and anxiety. I am actively working to improve my life and my children’s future, and this error is damaging my credit record.

I am requesting that Absa: 1. Investigate and remove this incorrect 2005 debt from my credit profile 2. Correct the false missed payments for June and July 2026 3. Ensure all credit bureaus are updated to reflect the correct information immediately

Please contact me to confirm once this has been resolved.