Incorrect Debits

hi<br> <br> my personal loan account had been in arrears as I had been on maternity leave and hadn't received my uif maternity benefit so I was unable to make the payments.<br> it was then handed over to Bham & Dahya attorneys and when I got back to work I made a payment arrangement.<br> this arrangement for some reason doesn't reflect on the Absa system. at the end of October the entire arrears amount was debited from my account. I called and they had credited it back into my account. they took the instalment + the arrangement which was fine however last week when my uif was paid into my account Absa again debited the whole arrears amount + last months instalment which was paid.<br> when I called the Collections department I was informed yet again that the arrangement doesn't reflect and the credit for the double debit on the instalment doesn't reflect and a credit will not be processed.<br> i had spoken to a gentleman named Sandeep who had dropped the call and i have reference for the other two calls. ***.<br> i find that Absa's systems are extremely inconveniencing as the attorneys and the banks systems should be interlinked so clients don't face these kind of situations.