Incorrect Debit orders

Item: Absa
Rating: 1
Author: Jodi M

In 2015 I paid a revolving loan with Absa and specifically requested that the revolving loan is closed.

After receiving an SMS this week that a debit order has returned, I am informed it’s for the same revolving loan I already paid in 2015.

The following has been actioned incorrectly from your side; 1. Not closing the revolving loan in 2015 when I requested this be done. (YOUR USER ERROR) 2. Continuously deducting payment for this loan when its should’ve been closed

I would like for this error to be fixed on your end and refunded the monies taken from my account for a loan that should’ve been closed. This is grossly unfair for me to still be paying for something that I already paid 2 years ago.

I look forward to hearing from you.

Kindest regards.

Helpful (0)

Replies (3)

Absa's replyOfficial

29 Aug 2017, 10:15

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply29 Aug 2017, 10:15

Official

Best regards,

Jodi M's updateReviewer Update

29 Aug 2017, 10:19

Dear Nthabiseng ID ***081 as requested. Kind regards, Jodi Muller

Jodi M's update29 Aug 2017, 10:19

Reviewer Update

Dear Nthabiseng ID ***081 as requested. Kind regards, Jodi Muller

Absa's replyOfficial

29 Aug 2017, 17:10

Thank you

Best regards,

Absa's reply29 Aug 2017, 17:10

Official

Thank you

Best regards,

Incorrect Debit orders

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