Incorrect Debit Order Date and Service Experience

Good day,

I hope you are well.

I am writing to raise a concern regarding my Absa home loan debit order. My signed debit order arrangement is for the 25th of each month; however, this month the debit was processed on Friday, before I had received my salary, which is paid on the 25th. As a result, I was charged R150 for insufficient funds.

On Saturday, I visited my local branch for assistance, but I was advised that they could not help and that I needed to contact the Home Loans department. While at the branch, a staff member called the department on my behalf, and I was again told to go to the branch. I explained that I was already there, after which they eventually took my details and advised that the matter would be investigated and that I would receive feedback by Wednesday before close of business.

To date, I have not received any feedback. This experience has been very frustrating, particularly as I have been an Absa client for over 30 years.

I kindly request that this matter be urgently investigated, that the reason for the early debit be clarified, and that the R150 fee be reversed.