Incorrect Debit Order

Good day

I trust you are well. I app**** for a payment plan on my ABSA personal loan last month, this was approved and confirmation was sent to me via both SMS and Email by ABSA. The plan agreed to deducting 25% of the monthly amount on 1 Oct, 50% on 1 November, 75% on 1 December and then full amount on 1 January.

However I I received a notification from ABSA this AM that a debit of the full amount was unsuccessful, the amount was the 100% amount instead of the 25% per ABSA's agreed payment plan.

I am not sure who at ABSA to contact as HelloPeter is usually the only method of receiving feedback, I do hope you will be able to assist me once again.

Looking forward to your feedback.

Best, Daniel