LS
Leandra S
1 reviews | Active since Nov 2014
03 Jun 2020, 13:38
Incorrect charges yet AGAIN
C-***3 - refer to this case number. Charges AGAIN charged incorrectly on 1 June 2020. Emailed the person at ABSA who dealt with the case with NO FEEDBACK!
Please correct urgently.
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Replies (2)0
Replies (2)
Absa's replyOfficial
03 Jun 2020, 16:04Dear Leandra Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Jun 2020, 16:04
Official
Dear Leandra Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
LS
Leandra S's updateReviewer Update
05 Jun 2020, 14:45Dear ABSA - no response received. I did receive an email from the consultant who first dealt with the case and she does not seem to be interested in understanding my emails. I explained it in detail with a timeline but no further response received.
URGENTLY attend to this please.
URGENTLY attend to this please.
LS
Leandra S's update05 Jun 2020, 14:45
Reviewer Update
Dear ABSA - no response received. I did receive an email from the consultant who first dealt with the case and she does not seem to be interested in understanding my emails. I explained it in detail with a timeline but no further response received.
URGENTLY attend to this please.
URGENTLY attend to this please.