INCORRECT CHARGES TO ACCOUNT

Dear ABSA Complaints Department, I am writing to formally lodge a complaint regarding incorrect fees being charged to my account, and the lack of resolution despite multiple visits to your Gezina branch. I first visited the ABSA Gezina branch to raise this issue. I was informed by the consultant that the issue was known and being addressed, and I was asked to be patient. After waiting three weeks without any resolution or communication from ABSA, I returned to the same branch. To my dismay, the issue had still not been resolved. The branch assistant then advised me to lodge a complaint on HelloPeter if I wanted the matter resolved. I find this response unprofessional and unacceptable. As a customer, I expect better service and accountability from ABSA. I hereby request the following: 1. A full investigation and explanation of the charges in question. 2. Immediate reversal of any incorrectly charged fees. 3. Written confirmation once the issue is resolved. 4. Steps taken to prevent similar issues in the future. Please treat this matter as urgent. If this issue is not resolved within 7 working days, I will have no choice but to escalate it further via the Banking Ombudsman and public consumer platforms such as HelloPeter. You can reach me on my phone or email address *** should you require further details. Yours sincerely, Mrs GJ Minnaar